Rockbrook Montessori Academy at Valley Ranch, Irving

I enrolled my daughter in daycare in 2023. My daughter who was an infant was getting sick very other week. I addressed my concerns of cleaness after noticing many times that my daughter's assigned crib was being used as storage. Sick babies were brought to daycare regardless how sick they were. Also, the items I brought for her were not being utilized for no valid reason. When I addressed my concern after my daughter had RSV and COVID and gave one month notice, Rumya(owner/managing for owner) asked me to give them another chance. When I went to drop off my daughter, daycare main teacher Anna, refused to speak to me. I told Nimmi, the director, how Anna treated me and would not speak to me. She told me to give Anna time and that she will come around. I left feeling very uncomfortable because I left my daughter in this person's care who doesn't wanted to interact me due to the concerns I had. When I went to pick her at the end of the day, my daughter was alone with Anna and she was crying a lot. The excuse that was given to me was that my just woke up from her nap. My daughter doesn't cry when she wakes up from nap and especially not the way she was crying. After returning home, I noticed 3 bright red marking on her legs. It was not from any toy. They looked like pinched marks and I believe it was a retaliation towards my daughter. I informed Rumya about this tue following. Rather than understanding the situation, I was told that I have trust issues and should not bring my daughter back. Now when requested for refund of deposit and remaining days a month before, I was told that I have to wait for the owner to be back in the country. Owner Vineeta Samir has clearly refused to talk to me about the issue and is not willing to return the deposit. I want all parents to know that if you see any marking on your child, report the daycare. Staff is nice before you encounter a real issue and then everything goes downhill. There are far better daycare who won't take deposit and would treat both child and parent better. Kindly consider those. Message for Anna...Physically abusing a child was a very wrong way of dealing a normal concern. I left my child in your care. Not for you to retaliate and harm my daughter. Message for Rumya...Your approach of dealing the situation was extremely wrong. If you want to burn your business then keep up the approach. Message for Vineeta....extremely disappointed. The way you spoke to me was unprofessional. Remember I am not your child/student. I am mother of a child who was in your care. What is the reason for you not to return the deposit and a prior month payment? Are you more deserving?