child care enrollments

W hen speaking to parents on the phone, it is of the utmost importance that you make a good first impression. The impression that they get on the phone will weigh heavily as they make decisions about where to tour, and later, where to enroll their little one.

You may not be in a great mood. You’ve been up since 5 am. You may be hungry or tired. BUT, you must be perky, chipper and eager to talk. This is not negotiable. Parents want to send their child to a “happy place.” They want to imagine their child being loved and cuddled. A cranky lady who hasn’t had her coffee doesn’t convey that image.

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