We began our journey with C-care right before the pandemic. We had heard great things and were impressed with how clean, structured, and instructional they were. As a household that works as leaders in education, we very much appreciated their approach to learning. We also appreciated the safety measures they put in place throughout the pandemic.
As we began to settle into C-care, we quickly started to see the areas other parents had expressed concerns. There was staff turnover without any communication of who was leading the classrooms. There was a lack of communication around eating habits, diaper changes, and shifts in cost, among other things. In one case, our daughter had some bad reactions and we simply asked for lists of food, soaps/detergents, or perfumes that could be contributing to the problem. We were immediately met with a defensive coordinator - Ms. Inoka - who was initially resistant to helping us identify the problem and insisted it wasn’t due to her school.
As our son became older, we began to learn about behaviors he was exhibiting that weren’t being communicated to us. The program coordinators were obviously growing frustrated so we asked for communication so we could provide support - since they had no behavioral system within the school to positively support behaviors. It was obvious that while they were very focused and prideful about academics, they lacked the patience and understanding to foster and grow students socially and emotionally.
What was more concerning was our son reporting that he was being isolated from other students. He said he had to sit by himself during certain activities for multiple days at a time - this was also confirmed by the director. He also reported on different occasions that his teachers (even naming the directors) would pull/flick his ear when he wasn’t behaving. We know he’s a kid and might not always report things accurately so we tried to approach the director and were again brushed off and our concern minimized. Later, our son reported that a teacher would threaten the boys with having the police called on them if they didn’t behave. They are 3 and 4-year-olds. We know that over the past few years things have been hard on everyone so we have tried to show patience and gain a better understanding of things, but these types of behaviors directed toward kids for any reason are unacceptable. What makes it even worse is that rather than hearing our concerns and working with us to address the problems, they became defensive and hostile each time.
These events on top of other concerns like - putting our 2-year-old in sleep a sleep sack until she was past the labeled size, making comments that the gifts we gave for holidays or teacher appreciation weren’t impactful and they’d rather have desks, to unsolicited medical advice around procedures or medicine application - even sometimes going against our doctor's recommendations - started to make us feel regretful in our decision to send our kids to C-care.
Recently, we asked about the masking policy as they are still requiring everyone to mask. I had asked for clarity on what they are using to make the decision and conveyed we understood it is theirs to make. They continued to assure us they were looking at data to see when it could drop. After continuing to not get clarity, and with the reasoning based around illnesses that were unrelated to covid, I again asked (a month later) as we wanted to explore other options if the policy wasn’t going to change. I worried that this approach to preventing any illness as opposed to covid safety was unnecessary and hindering the development of my kids. And we were not looking for a universal no masking policy, but for the ability for our kids to unmask. It was at this point they sent us a notification that they were terminating our contract due to a parental dispute. Yet another example of how they become defensive and punitive in their response to reasonable questioning around the clarity of a policy.
We always tried to be patient and understanding, but this last situation helped us conclude we were happy to walk away. It was another example of how they don’t care to hear from the parents or better understand the impacts of their practices on the students. We didn’t even take them up on the offer to finish out the month and instead pulled them immediately as we feared the care for our children would be impacted based on their response.
C-care has clean classrooms that seem organized, but as a business, they have ongoing staffing concerns, are not transparent in their practices, lack consistent communication, and seem generally overwhelmed in their move from an in-home practice to a larger center. I do believe they are good people at their core, but the way they are currently operating is not ideal for their staff, students, or families.