Tanya McCarroll Family Child Care, Frisco

My experience I had with Tanya was rather odd and disrespectful to both me as a mother and to my child. The first day of childcare began on a Monday. Of course for the both of us this was a huge transition. My son is 20 months old, so a change like this demands grace and understanding for me as a parent and for my son. On day one I asked Tanya literally 2 questions, regarding older children and my son’s sleeping environment. All which is warranted in my position. I never felt uncomfortable, I simply was seeking much needed clarity and confirmation on her behalf. She definitely answered my questions and I thought we were on the same page. During this first week I never pressed or brought up anything, literally. That is why I was under the impression all was fine. Little to my knowledge, my question offended her. She terminated our contract that Friday at 9:30pm by text. Her text did not make sense at all. I had questions, so many questions. I couldn’t understand. I asked for a phone call, she never responded. I texted multiple times, no response. Basically she ignored me. Tanya expected our ONE initial interview to be the “be all, end all” of questions. As a mother, that is crazy and mind you this initial visit was 8 weeks or more prior (and during the holidays)to my son’s first day. So a working mother during the crazy holiday season in the midst of pandemic is supposed to remember everything and ask everything in one visit. To me, Tanya is a stranger. To my son, Tanya is a stranger. The kids she already is caring for are strangers to my son. Her duty is to make this transition comfortable with the liberty to ask questions. I took my son to her on a leap of faith and with time a relationship is built and established, but not in one day and certainly not in one interview. I am a HUGE believer in good fit and I am not upset at that. I may be different than other mothers so I can understand that, but her cowardly termination is just plain cruel as a person and especially a care provider. She has no idea the level of stress she has placed me under. In her termination text she worded things that made it sound like something was wrong with my son. Which a phone call would have been nice to clarify, but in a immature fashion, she chose to say her peace and leave me hanging with questions. I will now handle things completely different going forward because I am fearful to be in the same situation again. I feel for all mothers who leave their children in any kind of childcare. It will never be easy and coming across someone like Tanya makes it more challenging. Mothers – never be fearful to ask questions! These are your babies and YOU must know every detail without consequence. Period.