Estrada, Ana Family Child Care

While the care was good the actions of provider were unprofessional and spiteful. On at least two separate occasions we clashed because I questioned practices and asked for clarification from the program I am enrolled with. They in turn asked her for clarification and she took it as a complaint which lead to threats of dropping my child. Once for fever clarification because my child was being sent home frequently and once because I asked for a firm calendar/schedule of available hours and days. She has a habit of changing hours on short notice and stating facility will be closed but then changes her mind or vice-versa. This has caused a hardship with my employer and the payment program I use. She is quite aware of this as I have spoken to her about it numerous time. The last incident she informed me on a Saturday that my child was no longer welcome leaving me to scramble for care. Very unprofessional and spiteful behavior.