Angel Wing's Daycare, Rockville

Here is my response to Ms. Katrina’s review: written by: Lynnette Arana, owner/director of Angel Wings Daycare I am genuinely sorry to hear your dissatisfaction with Angel Wings and it warranted a negative review. Most child care businesses livelihood are affected by parents reviews, word-of-mouth, and social media. In this case, I believe the negative review is more of a personal feeling and opinion rather than a serious problem that occurred in my child care, hence the reply. As a business owner for well over 12 years, I realize that I will not be able to satisfy everyone, however my staff and I will work diligently to do everything we can to make sure children and care givers/families feel welcomed, safe, special, and loved. My staff and I are committed to helping working families, giving back to the community, and enriching children’s lives. Ms. Katrina the first day of meeting your family, everything seemed wonderful. You were very impressed at everything you saw. My staff and I do everything we can to help children adjust to our program; that goes for infants as young as 6 weeks to 5 year old. I will always be transparent with families about their children. Ms. Katrina, I was transparent, and told you –your child was not adjusting, screaming heavily from drop off to pick up. It hurt my heart to hear your child scream and we couldn’t soothe him. When I did speak to you on the 3rd day to let you know that it wasn’t working. I did give you alternative options, that would help your baby adjust instead of full-time, I thought part-time or a couple of days a week would be better for him. I never implied anything about your mothering skills, nor did I ask you to leave. You decided to withdraw both of your children when I said, your infant wasn't adjusting well. Every child is different with adjusting in a school setting. Some babies just can’t be left with someone other than mom, at a young age right away. So you decided to withdraw both children, after I told you about your infant. I did give you ample opportunities to stay with us part-time, or fewer hours for your infant. After you left, you asked for your children’s records. I obliged and made copies. I thought of you and texted to check on you and your child. I believe majority of my clients are happy with Angel Wings, however, things happen and it causes some parents to review negatively with disgruntled comments. We do our best to make families happy and I hope that if anyone reading this reply will still give us a chance. One of your statements when you picked up your children the last day of care, you said, “I can’t get any breaks with these daycares.” That speaks mountains right there. It must have meant that you were having trouble keeping your children in daycare/early childhood programs. And you were going from one place to another place. I pray you find suitable childcare. I enjoyed your children tremendously. And all I want to do is move on and hopefully Ms. Katrina you will find peace in your heart, and realize I wasn’t trying to hurt you, I was trying to do the best I could for your child. I do accept children from 6 weeks - 5 years old. All the best. Lynnette Arana